The field technicians have electrical qualifications as a minimum. Furthermore, the technicians are competent in electrical, electronic, refrigeration and mechanical fault finding. This covers the whole equipment system. Therefore, the repairers are competent to make the required repairs. This minimises operational down-time.

The aim of Flexible Technologies is to provide a fast response to service calls. The service response is measured against the severity of the breakdown. This provides a high level of service and minimises customer dissatisfaction with inoperative equipment.

Flexible Technologies currently has standards in place for most aspects of its service with a focus on continual improvement. The existence of these standards highlight the importance placed on quality and consistency of repairs.