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Flexible Technologies has aligned itself with a set of businesses around Australia known as The Service Group. This provides a network of repairers that share the same philosophies and values as espoused in this document. This level of relationship is referred to as an affiliate.
However, the interweaving of the businesses goes much further than thoughts and ideas. We also share the same business software. This allows us to act as if we are one organisation. Such a strong link has achieved the seemingly impossible in service.
That is, the local care of an owner, yet having the geographical coverage, integration and reporting of a national organisation. Consolidated reporting, invoicing, customer and supplier portal and more are all options for our customers.
The next level of relationship is that of sub-contractor. Flexible Technologies has a network of contractors throughout the country that have a proven ability to repair equipment in our field of endeavour. As noted below, by logging calls through Flexible Technologies, we act as a technical call centre, providing the technical backup that technicians need from time to time.
Because Flexible Technologies actually undertakes all of the repairs in their chosen territory, the skills and experiences required to train and inform the service network are in place. Flexible Technologies is more than an intermediary. It is a repository of skill and knowledge that ensure service is delivered fast and effectively Australia wide.
To put this in perspective, presented below are some statistics about our service:
Coverage of 7,686,850 sq km – Side (every cruise ship in) to side (Islands off WA) and up the middle (The Gahn)!! It takes 35+ businesses employing 130+ people to service our customer’s fleet in their locations.
Over 17 000 service call per annum for our customers in the field. At an average of 25km per repair, that’s more than 10 times around the world.
More than 1 000 000 minutes of repair time per annum with the average repair time for a machine being 60 minutes
30 000+ parts are used to complete those repair using over 1500 different parts
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Flexible Technologies have qualified & experienced technicians who can assist you with, that needs a service or a repair!