Feature catalogue

FlexTech product capabilities, grouped for comparison.

A public catalogue of core modules, optional add-ons and external integrations across marketing, sales, engagement, operations, finance, experience, automation and control.

Use this page as the source list when comparing FlexTech with coworking, building, visitor, signage and finance platforms.

One connected feature catalogue for smart buildings, flex spaces, third spaces and carparks.

Catalogue

Capabilities by operating area.

Each module includes individual featured capabilities and expandable more-info notes.

Marketing

Campaign, event and content tools for building a visible member community.

4 modules
Addon

Events

Plan, publish and manage member events with optional RSVP capture.

Publish events to member and tenant segments

Target events by saved audience segments so only the right people see the invitation or receive the announcement.

RSVP or open events

Run RSVP-required events with attendee status, or publish open events as simple community listings.

Publish events to portal

Send eligible events into the member portal so members can discover event details in their self-service experience.

Event mailout

Notify the selected audience with an event email while keeping the recipient snapshot tied to the send.

Addon

Mailouts

Create branded email campaigns for saved audiences and operational updates.

Member and tenant segments

Send to reusable people segments built from tenant, member and contact data.

Publish to app feed

Repurpose communications as feed-style updates for the member experience where appropriate.

Content blocks

Use reusable blocks for common calls to action, updates, offers and notices.

Themes

Apply tenant-branded email styling without rebuilding each campaign from scratch.

Templates

Start from saved layouts for recurring announcements, newsletters and operational messages.

Desktop and mobile composer

Compose structured campaign content with layouts that are intended to render cleanly across screen sizes.

Open tracking

Track mailout opens through tokenised tracking pixels and engagement activity.

Addon

News and Articles

Publish updates, announcements and editorial content for members.

Article publishing

Create long-form updates with summaries, body content and featured imagery.

Knowledge base style content

Use article collections for evergreen member guidance and building information.

Campaign reuse

Install or adapt centrally managed content into tenant-owned channels.

Portal visibility

Expose eligible articles inside member-facing content areas.

Addon

Local Offers

Promote nearby perks, partner deals and community benefits.

Offer publishing

Create local offer listings with categories, terms and availability windows.

Contributor workflow

Collect offer details through access links where partners contribute content.

Portal promotion

Surface perks and offers to eligible members through the portal.

Campaign alignment

Attach offers to broader engagement calendars and themed campaigns.

Sales

CRM, pricing and approval workflows for turning space into sellable products.

4 modules
Core

Companies and Contacts

A CRM layer for every account, company and person.

Company records

Track each account with sites, domains, billing relationships and operational context.

People and contact roles

Maintain primary, billing, manager and member relationships without duplicating records.

Domain onboarding

Use company domains to help identify and onboard eligible members.

Integration properties

Store provider-specific settings, such as directory visibility, beside the company record.

Core

Plans and Pricing

Flexible plans, products and sellable commercial structures.

Sellable products

Package space, services and recurring items as products that can be added to agreements.

Plan pricing

Keep pricing rules aligned with account codes, tax settings and billing behaviour.

Rate overrides

Apply unit-level pricing where a space needs a specific commercial treatment.

Commercial metadata

Keep plan and product data available to billing, reporting and agreements.

Core

Agreement Approvals

Structured sign-off before contracts go live.

Approval requests

Route agreement approval through a controlled public signing experience.

Verification steps

Use phone and code confirmation before sensitive agreement actions.

Document preview

Let approvers review agreement documents before signing.

Signed state tracking

Keep approval and signature status attached to the agreement workflow.

Core

Onboarding

Domains, contacts and billing set up in one flow.

Company setup

Create company, site and contact foundations before operational access begins.

Member portal access

Enable self-service access and welcome communications for eligible people.

Billing setup

Capture billing contacts, financial accounts and payment readiness early.

Agreement activation

Move from approval to active agreement without rebuilding the account record.

Engagement

Member-facing workflows that connect people to the spaces and services around them.

4 modules
Addon

Member Portal

Self-service access, content discovery and QR check-in.

Self-service account access

Give members a branded portal for content, bookings, invoices and service interactions.

QR check-in

Issue member QR codes for check-in experiences and attendance flows.

Custom domains

Connect portal domains to tenant-branded member experiences.

Feature visibility controls

Turn portal modules on or off by tenant and portal configuration.

Addon

Concierge Check-In

Visitor, delivery and member check-in at reception.

Visitor flows

Capture guest details, host selection and check-in state through a reception kiosk.

Delivery handling

Route delivery arrivals and notifications without a separate front-desk process.

Member check-in

Support member attendance and arrival experiences from shared lobby devices.

Kiosk themes

Configure lobby presentation, colours, copy and supported check-in modes.

Core

Helpdesk and Ticketing

A shared inbox for member requests and operational service work.

Ticket mailboxes

Route incoming requests into managed team inboxes.

Threaded replies

Keep member, staff and system replies together on the ticket record.

Canned responses

Use saved responses for common service requests.

Automation handoff

Trigger ticket actions from real events and follow-up rules.

Core plus integrations

Notifications

Automated email, SMS and in-app alerts.

Email templates

Manage tenant notification templates and shared partials for operational messages.

SMS routing

Send SMS through enabled messaging integrations such as Twilio Messaging.

In-app notices

Surface relevant activity and updates inside member-facing experiences.

Delivery history

Track notification delivery state where the underlying channel supports it.

Operations

The operating model for bookings, spaces, rules and commercial entitlements.

4 modules
Core

Bookings and Agreements

Casual bookings through to long-term contracts.

Casual bookings

Let rooms and shared resources be booked without creating a long-term agreement.

Long-term agreements

Represent suites, desks, bays and services in contract-backed workflows.

Booking billing timing

Control how booking activity becomes chargeable.

Agreement appendixes

Attach operational and commercial appendixes to agreement records.

Core

Spaces and Units

Model every room, desk, suite and bay.

Sites and space hierarchy

Represent buildings, floors, spaces, units and shared resources in one model.

Unit type groups

Group spaces by capacity, use case and occupancy model.

Room and desk inventory

Track rooms, desks, suites, carparks and bays as bookable or agreement-ready units.

Operational attributes

Capture features, occupancy fields and metadata that affect availability and reporting.

Core

Availability and Rules

Booking constraints, cancellation and access policies.

Rulesets

Apply rules that control how and when units can be booked.

Availability constraints

Keep booking calendars aligned with space configuration and policy.

Cancellation settings

Define tenant-specific cancellation behaviour for bookable resources.

Access policy readiness

Keep access-related settings ready for connected hardware integrations.

Core

Credits and Discounts

Flexible commercial terms on every agreement.

Agreement credits

Allocate credits to agreements and apply them to eligible charges.

Discount rules

Represent recurring or negotiated discounts beside charge rules.

Allocation basis

Control how credits and commercial benefits are applied.

Receivable alignment

Connect commercial adjustments to billing and reconciliation workflows.

Finance

Billing, payments and receivables tools tied to the operational source of truth.

4 modules
Core

Invoicing

Draft, review and publish invoices automatically.

Draft invoice review

Generate invoices from charges first, then review before publishing.

Published snapshots

Keep immutable published invoice state and PDF output.

Invoice reminders

Use reminder templates and schedule settings for follow-up.

Finance settings

Control payment details, account defaults and tenant billing behaviour.

Core

Recurring Billing

Charge-first billing that runs itself.

Billing runs

Create repeatable billing periods that turn agreements and usage into charges.

Charge rules

Use agreement charge rules for recurring products, quantities and timing.

Usage charges

Attach usage-derived charges to the same invoice workflow.

Review queue

Keep generated charges visible before invoices are finalised.

Integration

Payments

Stripe-powered card payments and stored payment methods.

Stripe customers

Connect companies to Stripe customer records.

Stored payment methods

Support shared company payment methods for billing contacts.

Hosted payment setup

Use hosted setup and payment sessions for member portal invoice payment.

Webhook reconciliation

Process Stripe webhooks into payment methods, transactions and receipts.

Core

Credits and Adjustments

Receivable credits, adjustments and reconciliation.

Credit notes

Record credit note fields and link them into the invoice lifecycle.

Receivable credits

Apply credits at the accounts receivable level.

Manual adjustments

Post controlled billing adjustments without changing source agreements.

Reconciliation support

Tie payments, credits and invoice state together for finance review.

Experience

Screens, kiosks and physical touchpoints connected to live operations.

4 modules
Addon

Digital Signage

Content screens and playlists across every space.

Content screens

Create and publish screen layouts for directories, notices, rooms and campaigns.

Playlists

Sequence screen content and keep display surfaces aligned with current campaigns.

Booking-aware refreshes

Refresh assigned players when bookings, screen content or player config changes.

Directory controls

Use company-level signage settings such as hide from directory.

Addon plus integrations

Player and Device Management

Activate screens on iPad, Tizen and ClickShare.

Secure activation

Pair devices with bearer-token based activation and tenant-scoped configuration.

Player assignment

Assign players to sites, screens and room booking experiences.

Realtime commands

Send refresh commands through AppSync-backed player commands with heartbeat fallback.

Device profiles

Manage settings profiles for supported player surfaces.

Addon

Kiosks and Badging

Configurable lobby experiences with badge printing.

Lobby modes

Configure visitor, delivery and member check-in experiences.

Badge printing readiness

Connect check-in flows to badging outputs where hardware is available.

Theme presets

Use kiosk theme settings for branded reception devices.

Profile-owned experiences

Assign kiosk experience settings to the right site or tenant profile.

Integration

Access and Relay Control

Connect doors, gates and access hardware.

Relay providers

Connect supported relay hardware through enabled integrations.

Door and gate actions

Map operational events to access or relay commands.

Site assignments

Scope hardware integrations to the locations they control.

Auditability

Keep hardware-triggered actions visible through logs and command history.

Automation

Connect external systems and turn platform events into operational actions.

3 modules
Core framework

Integrations

Connect Twilio, smart WiFi, MDM and more.

Integration gallery

Manage internal addons and external providers from one tenant-scoped gallery.

Provider settings

Capture credentials, secrets and configuration through driver-defined schemas.

Site assignment

Limit integrations to selected sites or run them tenant-wide.

Connection testing

Test supported integrations before relying on them in production workflows.

Core

Workflow Automations

Trigger tickets and actions from real events.

Event triggers

Use platform events as automation inputs.

Ticket actions

Create or update tickets from operational signals.

Follow-up rules

Run timed follow-up behaviour from automation settings.

AI-assisted drafting

Use AI metadata and draft support where ticket workflows enable it.

Integration

API Access

Tenant-scoped API keys for custom integrations.

Tenant-scoped keys

Issue API credentials tied to a specific tenant.

External API logs

Record inbound API activity for operations and troubleshooting.

Custom integration path

Support bespoke workflows where no packaged provider exists.

Access boundaries

Keep custom integrations inside tenant and site scope.

Control

Administration, security and audit foundations for multi-site operators.

4 modules
Core

Multi-Tenant Management

Run multiple tenants and sites from one account.

Tenant switching

Operate across tenant accounts without separate product instances.

Site management

Group operational records under the correct site.

Platform administration

Separate platform-level content and tenant-level administration.

Tenant-scoped data

Keep commercial, member and operational records isolated by tenant.

Core

Admin Users and Roles

Scoped access for every team member.

Admin invitations

Invite team members and track invitation state.

Role-aware access

Scope what each admin can see and manage.

Platform admin controls

Promote or demote platform administrators separately from tenant admins.

Current tenant control

Keep admin actions attached to the intended tenant context.

Core

Audit Log

A full record of who changed what, and when.

Change history

Record meaningful admin and system changes.

Filterable events

Filter operational history across agreements, billing, API and admin activity.

Troubleshooting context

Use audit entries to reconstruct changes during support work.

Compliance support

Provide a durable source of change evidence for sensitive workflows.

Core

Secure Device Activation

Bearer-token authentication for every device.

Device tokens

Authenticate players and kiosks with generated bearer tokens.

Activation state

Track whether devices are activated, assigned and online.

Config endpoints

Serve device configuration only to authorised player identities.

Command boundaries

Keep realtime commands scoped to the player and tenant they belong to.

Addon and integration categories

How modules are packaged.

Use these categories to separate core platform capability from optional modules and third-party dependencies.

Core

Base operating-system capability such as companies, agreements, billing, rules, roles and audit history.

Addons

Tenant-enabled modules such as Events, Mailouts, Member Portal, Digital Signage, Concierge and MDM.

Integrations

External providers such as Stripe, Twilio, access hardware, smart WiFi, MDM and custom API connections.

Comparison

System comparison framework.

Use this matrix when comparing FlexTech with coworking platforms, building systems, visitor tools, signage products and accounting stacks.

Area FlexTech Common alternative pattern Questions to ask
Community marketing Events, mailouts, articles, offers and content packs sit beside operational member data. Often split between CRM, email tools and portal CMS modules. Can campaigns target tenant/member segments and publish to email, portal and screens?
Sales to agreement flow Companies, contacts, plans, products, approvals and onboarding share one account record. Many systems cover CRM and contracts, but approval and onboarding depth varies. Does the system handle approval, billing setup and portal readiness without duplicate entry?
Physical experience layer Digital signage, player management, concierge kiosks and relay integrations are first-class modules. Frequently handled by separate signage, visitor or access platforms. Are live bookings, directories, kiosks and access events connected to the same source of truth?
Commercial operations Bookings, agreements, credits, discounts, charges, invoices and payments stay connected. Some competitors require accounting-side workarounds for complex credits or mixed-use spaces. Can it support rooms, suites, desks, bays, credits, discounts and invoice review together?
Addons and integrations Internal addons and external providers use the same tenant-scoped integration framework. Integration configuration may be provider-specific or hidden behind support processes. Can admins enable, scope, test and audit integrations per tenant or site?
Control and audit Multi-tenant administration, scoped roles, secure devices and audit logs are core controls. Controls vary widely across coworking, building and visitor-management systems. Does the platform show who changed what, which tenant it affected and which devices acted on it?